I love staying at nice hotels, but often they feel like a ripoff.
While the La Quinta Inn in Walla Walla Washington offers free wifi, the Grand Hyatt in Los Angeles charges $5 a day.
While In and Out offers free refills on sodas, some five star restaurants charge you $2.00 for every glass you get.
The cost of hosting one more person on wifi or giving someone another $.05 glass of soda is marginal, but the impact is significant.
Maybe most people that go to nice restaurants and hotels don’t care about a dollar or two here or there. But for me instead of creating an experience of luxury, it creates an experience of stinginess. I start to feel like I’m getting nickeled and dimed, because that’s what’s happening.
Which makes me think about who I am as a leader and business owner. Because generosity (within reason) almost always leads to a sense of spaciousness and abundance. Whereas holding things tightly creates the opposite impact on both sides.
So the question is how do I want people to experience me as a leader. After all, the word of mouth created by my generosity is much less expensive than the cost of advertising.